PACKING AND SHIPPING
When purchasing from Phat Dog Vintage, you can expect safe, clean and professional packing. Packaging vintage items for shipment requires special attention and consideration to ensure that they arrive at their destination in the same condition they left in. We use an abundance of new bubble wrap, new boxes and other new packing materials to properly insulate your purchase from damage during transit. We “mummify” all of our typewriters, and double box to properly insulate your typewriter.
Most items will ship either UPS Ground or USPS Parcel Select depending on which one will provide the best service at the best price. If it is possible to upgrade shipping for the same cost or less we will do so. Once the shipping label has been generated, the tracking number(s) will be emailed to the buyer.
Our shipping quotes are estimated. If we have over calculated the shipping/handling costs by more than a buck or two we will send you a refund for the difference.
We generally ship within 1-2 business days after receiving payment. Friday and weekend orders will be shipped on the next available business day. Items will be mailed to your billing address unless you notify us otherwise. If you need an item faster, let us know and we will be happy to give you a shipping upgrade quote.
NEED AN ITEM IN A HURRY?
Due to the different weight and sizes of our items, please contact us so we can provide a quick quote for express mail.
Please contact us with your location and we will be more than happy to give you a postal quote. USPS Priority Mail International is the usual carrier choice for international shipments. Shipping large items to certain countries which have an inconvenient (79” length + girth) size restriction may be impossible.
International purchases may be subject to additional duties/taxes not included in the shipping quote. This varies by individual country and by the value of the item. It is the buyer’s responsibility to be aware of and to pay their country’s import duties. All international items require a customs form and will be marked as merchandise with their appropriate value (amount paid).
REFUNDS AND EXCHANGES
Due to the nature of vintage items, all sales are final. Phat Dog Vintage does not offer refunds, credits or exchanges. We do our best to accurately photograph and describe all items. If you have any questions about an item, be sure to contact us prior to purchase. If however you do have a complaint or we missed something in our description, please be sure to contact us so we may work something out. We want you to be happy!
Damages are a rare occurrence, but can happen due to negligent handling by shipping companies. If damage has occurred, please keep the item and all the packing materials. Photos of damage and making the item available to the shipper for inspection will be required for a full refund.
In the event of damage, the buyer can expect timely and proactive communication on how the situation is being resolved.